We ship all orders using FedEx or USPS services.
• Processing Time:
• Standard orders are processed within 2–4 business days from the time your order is placed.
• Custom-colored hair requires an additional 1 week processing time before shipping.
• Delivery Time: • Once shipped, orders typically arrive within 3–7 business days.
• Delivery times may vary depending on your location and shipping carrier.
• Delivery Confirmation: • All orders require either a signature upon delivery or a photo confirmation from the carrier to ensure your package has been safely delivered.
We are not responsible for lost or stolen packages once the shipping carrier confirms delivery, but we will always do our best to assist you in resolving any delivery issues.
Pick Up Orders.
You will receive an email confirming your order that you have chosen pick up option, you will then receive a second email that would need confirmation that you agree to pick up terms and conditions. With these terms and conditions, you will be given details on pick up and must come with your ID (package /merchandise) will only be released to the individual name the order was placed with. Your ID will be scanned and attached to the document you will sign this is required for the release of your purchase.